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Shutting Down

An Important Message to Our Loyal Customers,

We have always prided ourselves on being transparent with our customers. You may recall that we had to introduce convenience fees in November 2019 due to the unfavourable economics of bill payments, and we communicated this through our emails and blogs. 

During these unprecedented times we have had to make some tough business decisions. Unfortunately, as of March 14, 2022 the Paytm Canada App will be shutting down permanently. Effective January 14, 2022, we will be disabling Scheduled Payments and Top-Ups for Paytm Cash which includes, EMT transfers, Canada Post and Bank Transfers.

Any bill payments that are submitted and/or that have been pre-scheduled over the next 30 days will be accepted.

Should you have an available balance in your Paytm wallet, we would like to recommend using it towards either a bill payment and/or gift card purchase by March 14, 2022. We would also like to suggest redeeming your Paytm Points towards any available gift cards on the App by March 14, 2022 as we will be unable to offer any compensation for them.

Providing Canadians with a fast, convenient and reliable solution will always give our team a sense of pride. We want to sincerely thank all of our loyal customers for continuing to use our app to pay their bills for the past 5 years. 
If you have any questions and/or concerns please email our Customer Care team at: care@paytm.ca.

Sincerely, The Paytm Canada App Team