To verify your account, we need one (1) document from at least two (2) of the following three categories:

Category 1: Documents or information to verify name and confirm a financial account

Confirm that your client has a deposit account, credit card or loan account by means of :

  • Credit card statement
  • Bank statement
  • Loan account statement (for example. mortgage)
  • Cheque that has been processed (cleared, non-sufficient funds) by a financial institution
  • Telephone call, email or letter from the financial entity holding the deposit account, credit card or loan account.
  • Identification product from a Canadian credit bureau (containing two trade lines in existence for at least 6 months)
  • Use of micro-deposits to confirm account

Category 2: Documents or information to verify name and address

Issued by a Canadian government body

  • Any card or statement issued by a Canadian government body (federal, provincial, territorial or municipal)
    • Canada Pension Plan (CPP) statement
    • Property tax assessment issued by a municipality
    • Provincially-issued vehicle registration
  • Benefits statement
    • Federal, provincial, territorial, and municipal levels
  • CRA documents:
    • Notice of assessment
    • Requirement to pay notice
    • Installment reminder / receipt
    • GST refund letter
    • Benefits statement

Issued by other Canadian sources

  • Utility bill (for example, electricity, water, telecommunications)
  • Canada 411
  • T4 statement
  • Record of Employment
  • Investment account statements (for example, RRSP, GIC)
  • Canadian credit file that has been in existence for at least 6 months
  • Product from a Canadian credit bureau  (containing two trade lines in existence for at least 6 months)

Issued by a foreign government

  • Travel visa

Category 3: Documents or information to verify name and date of birth

Issued by a Canadian government body

  • Any  card or statement issued by a Canadian government body (federal, provincial, territorial or municipal)
    • Canadian passport
    • Driver’s license
    • Canada Pension Plan (CPP) statement of contributions
    • Original birth certificate
    • Marriage certificate or government-issued proof of marriage document (long-form which includes date of birth)
    • Divorce documentation
    • A permanent resident card
    • Citizenship certificate
    • Temporary driver’s licence (non-photo)

Issued by other Canadian sources

  • Canadian credit file that has been in existence for at least 6 months
  • Insurance documents (home, auto, life)
  • Product from a Canadian credit bureau (containing two trade lines in existence for at least 6 months)

Documents not accepted for verification purposes include; pay stubs, prepaid phone bills, letter of employment written by human resources, void checks, T4s.

Please ensure that documents you submit are:
In PDF format downloaded directly from the biller’s or bank’s site; or are clearly readable photos/scans, with no redactions, major shadows or glares.

Please note that if your document is note clearly readable, you will be asked to resubmit. We understand all this information may seem confusing so if you have any questions at all, don’t hesitate to get in touch with us at: care@paytm.ca

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