Canada's Most Secure App

Security

Fraud and security are a HUGE deal for us at Paytm Canada. Your security is our #1 priority, which is why we take important measures to keep your data safe. Rest assured when you pay your bills using the Paytm app all your transactions are protected. We are trusted by thousands of Canadians. And, we want to continue to provide the best rewards program and bill payment experience in Canada all while keeping your personal information safe and secure. Here’s how we do it:

Paytm Canada is Safe and Secure

At Paytm, we don’t store any of your credit or debit card information on our platform. In order to provide you with the highest level of security we use the same encryption technology that most Canadian banks use, which means that your personal card information cannot be accessed.

Transaction Limits

One of the major ways we deter fraudsters is by keeping our transaction limits low. As a customer we understand that this can be frustrating, but believe us it’s less frustrating than having your credit card compromised. If you’re looking to pay a bill, like property tax, you’ll likely have to pay it in 2 or 3 smaller transactions. These rules and limits help to keep fraudsters from scamming the system and creating fraudulent transactions.

We Don’t Sell Your Data

We can 100% assure you that Paytm DOES NOT and WILL NEVER sell your data. What you tell us is confidential and like any good relationship, we don’t want to lose your trust.

We Don’t Ask for Your Information

Keep in mind that we will never randomly call you asking for your Paytm information, so if it feels like a scam, it probably is. Before giving out your personal information make sure you are talking to a Paytm Canada representative from our Customer Care team. We will only contact you if you have raised an issue or concern.

Making Money

We want to be completely transparent with you. We don’t actually make any money through bill payments. We make it through our rewards. When you purchase a reward card from any of our vendors we make money. So when you pay your bills, collect points and redeem rewards it’s a win-win for everyone!

 

At Paytm we understand the importance of keeping your data safe and secure, and we’ll always do what is necessary to keep it that way. In fact, hundreds of millions of users safely transact on Paytm’s secure payment platform in India every month. The same team that built some of the security for that platform works directly out of our Toronto office. Your sensitive information is completely safe in our hands and you can pay your bills knowing we are Canada’s most trusted and secure app!


Questions? Our Customer Care team will be able to help! You can chat with us Monday to Friday from 10:00 a.m. to 6:00 p.m. (EST) at 1-888-878-7761; or by email at: care@paytm.ca.

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Comments (22)

Speaking of fraud and security, why do you ask us to verify our identity by sending you confidential documents like bank or credit card statements, utility bills, T4s, etc., by EMAIL.

Email is NOT secure. There is no encryption in regular email transmissions. Anyone can intercept, download and read confidential documents while they are in transit via email. As someone who works in IT, I am horrified that you would ask your clients to send you confidential data this way.

A real solution would be for you to provide a way for clients to upload confidential documents to your website directly over a secure encrypted channel available in your app.

Hey Graham, I’m glad to say we’ve implemented this! We use a secure encrypted channel in which you can upload documents directly to. Please email us at care@paytm.ca if you have any questions or concerns.

Hello.

I have two questions.
I gave the ap a try and paid my Bell but I don’t see any verification of this as of yet. Can you please explain where I would find bills paid?
Two.
I received points on top of the bonus points for paying my first bill. I put that towards a $10.00 Uber card It says it’s in the pocket, what is the pocket and how do I use this towards my next Uber ride?

Hey Tammy, welcome to the Paytm team!

You should see a confirmation for your Bell bill in both your email address on file with us and the “Past Transactions” section of the app.

You can find your Uber gift card in the top left-hand corner of your Paytm app’s homepage. To redeem it:
– Go to the Payment section in the Uber app
– Tap “Add Payment Method” and select “Gift Card”
– Enter Gift Code

If you have any other questions – please reach out to us at care@paytm.ca, thanks!

Hello,

It looks like my payment was paid twice, but stated as “failed” on the app. There are two payments coming off of my credit card, according to the statement. Can someone please look into this!

Hey Anne-Marie. It seems like this was sorted – but if you’re still facing any issues, please let us know at care@paytm.ca.

Thanks!
Zein

Combien de point j ai de besoin pour avoir 100$ à échanger?

Bonjour Mathieu,
Pouvez-vous nous envoyer un courriel à care@paytm.ca pour plus de détails?

how many points is equal to a 1$? 100 points =how many $?

Hey Raj! Approximately 1000 points, but the specifics depend on the gift card brand you are redeeming the points for. Please let us know if you have any other questions.

do you have a list of all the places that accept your redeemable points?

Great question! Currently, the only credit card that you are able to use on our App are either Mastercard or American Express. You won’t be charged a cash advance when you use these credit cards as your payment method to make a bill payment.

Hi, if I used PayTM to pay my property tax in Ontario of Canada, will my credit card considered that is a “Cash Advance”?

Seems like a great app. Can it be used outside of Canada?

Hey Andrey, thanks for the feedback! At this moment, it can only be used within Canada.

I am a frequent user of Paytm, and it has really helped me get rid of paper money. My chiropractor accepts his payment through this app, so it is really convenient for me. Apart from this, it is very secure, so you do not have to worry about a thing.

Credit cards that I added to Paytm got hacked within a month. I had these cards for last several years without any issues. Other cards that I didn’t provide to Paytm are safe. I wrote to customer support and haven’t heard anything yet. Paytm claims to be a secure app but my experience shows it is either not at all secured or it is selling information.

Hi Nigam, unfortunately we were unable to find your message, did you send your email to care@paytm.ca?
If not, please email us and we will assist right away!

Can PayTM be used to pay a Canadian personal income tax instalment to CRA using a MasterCard credit card?
I want to check, because PayTM is not listed as a third-party service provider on the CRA site.
If I can pay an income tax instalment using PayTM, will it be recorded as a cash advance or as a regular credit card purchase?

Hi Gerald, although you can pay your CRA on Paytm, you are unable to do this with a credit card. You can only pay CRA bills with other methods of payment, such as Paytm Cash or a Linked Bank Account.

Hello,

How long does it take for Brampton City to receive a tax payment by a credit card (Mastercard) through Paytm?

Hi Kamal, it can take up to 5-7 business days on average from the day you initiate your payment.
However, we recommend that you check the “Bill Paid Date” prior to submitting your payment (Review Order > Bill Paid Date).
Cheers 🙂

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